Curtin Memorial Library
 
 

Troubleshooting Tips


Tips and suggestions for trouble with eReserves:



Problems logging into eReserves. To access eReserves in MSMCat, you need to log in using your name and your library barcode number. Your barcode number is the 14-digit number on the back of your MSMC ID card. (Be sure not to confuse your 14-digit barcode number with the 9-digit ID number which is listed on the front of your MSMC ID card.)

IMPORTANT: To use eReserves, you must go to the library at least once to register your library barcode in our library system. This requires one visit to the library Circulation Desk prior to using eReserves.

Problems with eReserves and AOL. To access eReserves in MSMCat, it's best to use Internet Explorer or Netscape Navigator. If you are using AOL, log in as you normally do, minimize the AOL browser screen, and open Internet Explorer. Go to http://library.msmc.edu from Internet Explorer instead of AOL.

Windows XP problems printing from eReserves. You must "ENABLE JAVA CONSOLE" in Internet Explorer for XP. [Note: - wording may be slightly different in Home and Professional editions of Windows XP.] Do the following:

• Open Internet Explorer.
• Go to "Tools" Menu, then open "Internet Options."
• Click on the "Advanced" tab on top.
• Scroll down to "JAVA (Sun)" Icon and check the box for "Use Java v. (...)"
• Click "Apply" and "OK" buttons.
• Restart your PC.

This should enable the Java console script, which is necessary for XP to print from the eReserves module in the Library Catalog (MSMCAT).

If problems persist, call the library at 845.569.3600.