eReserves
Problems
logging into eReserves. To access eReserves in MSMCat, you need
to log in using your name and your library barcode number. Your barcode
number is the 14-digit number on the back of your MSMC ID card. (Be sure
not to confuse your 14-digit barcode number with the 9-digit ID number
which is listed on the front of your MSMC ID card.)
IMPORTANT:
To use eReserves, you must go to the library at least once to register
your library barcode in our library system. This requires one visit
to the library Circulation Desk prior to using eReserves.
Problems
with eReserves and AOL. To access eReserves in MSMCat, it's best
to use Internet Explorer or Netscape Navigator. If you are using AOL,
log in as you normally do, minimize the AOL browser screen, and open Internet
Explorer. Go to http://library.msmc.edu from Internet Explorer instead of AOL.
Problems
printing from eReserves. [Any Windows version] If you are prompted
to run & install Accordex
Imaging system software, do so; you will need this
software to properly view & print eReserve documents. Be sure to print
using the small print icon located within the eReserves viewer rather
than the print button from your browser. Before printing, make sure that
the page settings are correct. The default print setting is to print from
"page one to page one"; you will most likely need to change
print settings to print "ALL pages" or from "page two to
page fourteen," for example.
NEW! Windows XP problems printing from eReserves. You
must "ENABLE JAVA CONSOLE" in Internet Explorer
for XP. [Note: - wording may be slightly different
in Home and Professional editions of Windows XP.] Do the following:
| • Open Internet Explorer. |
| • Go to "Tools" Menu, then
open "Internet Options." |
| • Click on the "Advanced" tab on top. |
| • Scroll down to "JAVA (Sun)" Icon and check
the box for "Use Java v. (...)" |
| • Click "Apply" and "OK" buttons. |
| • Restart your PC. |
This should enable the Java console script, which is necessary
for XP to print from the eReserves module in the Library Catalog (MSMCAT).
If problems
persist, call the library at 569-3241.
Online
Databases and Online Reference Sources
Problems
logging in . . . The library provides remote (off-campus) access to
most but not all online databases and online reference sources. To access
these databases, you will need to use either your library barcode or a
particular ID/username and password. Information on database passwords
is available in the library. See a librarian for more information. When
entering barcodes, usernames and/or passwords, be careful not to make
typographical errors.
You may
occasionally encounter problems logging into certain resources. In some
cases, it's a good idea to clear your Internet cache (temporary Internet
files) and restart your Internet browser. Also, be sure that your browser
accepts cookies.
ProQuest
users can clear cookies and Internet cache by going to the following web
site: http://www.proquest.com/cookiecutter.
Problems
with WilsonWeb . . . Users logging in from home have reported trouble
accessing WilsonWeb off-campus. To access WilsonWeb, it's best to use
Internet Explorer or Netscape Navigator. If you are using AOL, log in
as you normally do, minimize the AOL browser screen, and open Internet
Explorer. Go to http://library.msmc.edu from Internet Explorer instead of AOL. Then begin using WilsonWeb.
If
problems persist, call the library at 569-3241. We will do what we can
to help. In some cases, we may refer you to a particular database's technical
support team.
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